|QUICK FACTS ABOUT ORDERING
• Customisation opens at 4pm every Thursday for the following week.
• Cut-off for customising is at 4pm, 2 days prior to your delivery day.
• You can’t customise your box before we send you the confirmation email.
• If you don’t customise, the box will still be delivered with the produce from the standard weekly list.
• You can add groceries to your custom box order and the shipping will remain free.
• You can leave us delivery instructions if you are not going to be at home.
• We are unable to give an exact eta on deliveries, however, all orders should arrive before 4pm.
• Cardboard boxes can be returned for reuse or recycling. Please fold boxes flat and leave them near the front door.
• Foam boxes can be returned for reuse if undamaged.
• Gel packs can be returned (please do not leave in boxes).
• Some delivery zones will be serviced by an external courier company and may be subject to overnight delivery.
• If your region is serviced by courier only, we will not be able to collect old boxes for recycling.
• You can request no plastic packaging in your box by getting in touch with our team. Please note that this does not include the plastic liner in the box, as it is a legal requirement under our HACCP Certification.