|QUICK FACTS ABOUT ORDERING
• Customisation opens at 4pm every Thursday for the following week.
• Cut-off for customising is at 4pm, 2 days prior to your delivery day.
• You can’t customise your box before we send you the confirmation email.
• If you don’t customise, the box will still be delivered with the produce from the standard weekly list.
• You can add groceries to your custom box order and the shipping will remain free.
• You can leave us delivery instructions if you are not going to be at home.
• We are unable to give an exact eta on deliveries, however, all orders should arrive before 4pm.
• Cardboard boxes can be returned for reuse or recycling. Please fold boxes flat and leave them near the front door.
• Foam boxes can be returned for reuse if undamaged.
• Gel packs can be returned (please do not leave in boxes).
• Some delivery zones will be serviced by an external courier company and may be subject to overnight delivery.
• If your region is serviced by courier only, we will not be able to collect old boxes for recycling.
• You can request no plastic liner in the box (we can’t reuse those boxes).