Your session is about to expire. Click OK to renew your session or Logout to logout of the application.
Customisation Cut Off Time Change
When: May 1, 2023
What: Customisation cut off is 3PM
The cut off time for custom box customisations will be pushed back 1 hour, from 4:00PM to 3:00PM. The day will remain the same, two days prior to delivery, and won’t be impacted. We will be declining any requests for late customisations (manual customisations after the cut off) or late box cancelations as we have changed our internal ordering and packing system.
Custom Box Payment Process Change
What: Ongoing custom box payment process
All payments for custom box orders will commence directly after the new cut off time 3PM, and on the same day. This is earlier for some customers and will help us finalise all orders before ordering and delivery. Please notify us if you have any questions or requests concerning payments.
Online Orders Cut Off Time Change
What: Next day delivery cut off is 3PM
For customer who order groceries from our online store, you must have your order placed before 3PM the day prior. If your order goes over the 3PM cut off, your order will go out on the following day. We strongly recommend you check our delivery areas page and set your delivery day for one when we are in your area. Those deliveries will go out with our drivers. All other delivery days will be sent with a local courier and who can’t guarantee next day delivery every time.
Gold Coast Delivery Day Change
When: Now (April 4 - May 3, 2023)
What: Gold Coast delivery day moved to Wednesday
Due to the Easter, ANZAC Day, and Labour Day public holidays, all scheduled Gold Coast deliveries will be delivered on a Wednesday. This a short-term change that will come into effect on Wednesday April 4, 2023, and end on Wednesday May 3, 2023. After this time all Gold Coast deliveries will go back to their regular Tuesday delivery day.