Customer service is a crucial part of our business. We know that we wouldn't have a business if we didn't have customers. We pride ourselves on treating our customers well.
But don't just take our word for it! Here's what our customers are saying about us:
'Very impressed with the fast communication and rectification of any problems. My family is also amazed at the freshness of the fruit and veggies!'
'Produce is much better than the supermarket stuff. Stays fresh for ages.'
Fiona Watson, Chapel Hill
'I had concerns about shopping for food online at first - but after I saw and experienced the quality of the food, I don't worry anymore.'
Stacey Campigli, Bellbowrie
'I find it very easy to order from and love the healthful advice. The service is fast and efficient and
the products are always fresh as if I had hand picked them myself.'
Diane Petrovic, Springfield
'It's easy and convenient. And I hate going to the supermarket.'
'It's great. I am so happy with my experience with Home Fresh. I have told my friends all about it and a number of them have tried it also and enjoyed the experience.'
Chanel Hopkinson, Spring Hill
'everyone is always very helpful'
Claire Pitcher, Bellbowrie
'Great service and consistently good quality produce. I love that it saves me time and is so hassle free. Love the new products you keep adding - keep 'em coming!'
JH, The Gap
I would just like to say that I was so impressed with your service that I have already recommended you to 5 other people. (I am a Naturopath and busy mum, so I know how important organics are and love the convenience of home delivery). The produce was excellent, Thank you again for your customer care.
Sharon, West End
I have been very impressed with our first home fresh order and have just placed my second one! One way I can think of improving the website is to have a running tally of how much has been spent as you're making your choices (ie. at the moment it just tells you how many items are in your cart, but I think it would be more useful to know how much you've spent!) Thank you for your service - it's so wonderful not having to go to the supermarket!
I have been impressed every time by the quality of your service, the speed of delivery and the quality of the products. I am also pleased by the price of the fruit and vegetables, as I have saved quite a bit on my weekly shopping. I also feel the taste and the quality of your products are much higher than what I have experienced through the supermarket, and the convenience of having the goods delivered to my door is appreciated. I have already recommended my work colleagues and my friends to your store.
Ruth Lythall, Brisbane
I just wanted to say thanks for the great service. I just received my second delivery and boy is it convenient! Thanks heaps.
I just came home to find my first home fresh organics delivery sitting on the front deck. Wow! Talk about value for money! Not to mention how lovely and fresh everything was. Thank you for providing a product (and not to mention fabulous service!!!) that the supermarkets can’t even get right! I don’t think I can ever go back now! A very happy customer.
Coby Liddell, Brisbane
Thank you for the quality of the order. I have obviously not tried all the products as yet , but was very impressed with the quality of the appearance of the meat. There was not one bit of fat attached to any of the diced or stir fry beef and the mince was great. My son will be the test of the
sausages on the weekend!!!
When you look at the amount of fat attached to meats at the shop and the wastage this presents, I was impressed that the meat was fat free and very red! (except the rump steak which a layer of fat is somewhat expected). The veges were great - very tasty - its hard to find a good apple - but they were delicious.
I will be placing further orders in the future and appreciate the service you offer in organic meat as it is very difficult to find.
I want to thank you for the brilliant idea of fresh food delivered, I have never seen my two boys hook into fruit as much as they did when the box arrived, My 4 year old never eats fruit and with the excitement of a delivery he had an apple and a banana when it was unpacked and has eaten fruit each day. I was amazed
Thank you for your follow up on my first order. The fruit and vegetables etc I received were all lovely and fresh - In fact I am having for lunch the organic yoghurt with some strawberries - luscious yoghurt! Thank you for the $10 off the next order - I will certainly be placing another one.
I was really impressed with the quality of the produce that I ordered from you and I definitely intend to place another order in the near future. Not only did the produce look healthy but it also tasted great as well. I have never come across a sugarloaf cabbage as heavy and dense with leaves as the one I received from you!
When I have the occasional weeks where I am just so flat out and tired of trekking to the local supermarket/market several times a week (I can only purchase what fits on my son's stroller, as we don't have a car) its nice to have the option of having plenty of beautiful fresh produce delivered to our door.
We were really happy with the order. Thought everything looked and tasted great and seemed more generous than some other organic home delivery we have tried. I love that you can substitute as many as you like and you indicate what will be in the box. We will be ordering fortnightly
Just a quick note to say thanks! I can not even begin to tell you how impressed I am with the quality and service. Whilst I haven't been getting the deliveries for long, every single time the boxes turn up on my door step, the quality, the delivery, the service and the way the items have been packed, has been sensational! Today, I have just received the meat pack for the first time and it looks great! Please please please keep giving the same service and quality! You have made the process of getting quality organics so easy. Healthy and happy, what more do we want!
Thank you again.
Lara Schlinker, Holland Park West
Have a comment or feedback you'd like to make about our service?
Let us know by dropping us a line here: firstname.lastname@example.org
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